Shipping & Returns

Postage Costs

At present we will only post to addresses within mainland UK 

For orders under £20.00 P&P is £6.00

For orders over £20.00 but under £40 P&P is £8.00

For orders over £40.00 but under £60 P&P is 10.00

For orders over £60.00 but under £100.00 P&P is £15.00

For orders over £100 P&P is £20.00

If you would like us to post elsewhere other than UK then please email us enquiries@rainbowconnectioncrafts.co.uk so that we can provide you with a shipping quote.


Dispatch times

Please remember that all bisque orders are poured to order. We will dispatch your order as soon as possible. If you order more than one of any item your order will take longer to produce as we only have one mould. Most orders can be produced within 7 -14 days. We will email you on receipt of your order with an estimated dispatch date.  Courier delivery normally takes a further 3 to 5 days for your order to reach you.

Payment

We only accept payments via Paypal.  You can either transfer funds directly from your own login account or pay using a debit or credit card.

 Returns 

For all our goods, if you are not 100% happy with your order then please contact us as soon as you receive the items so that we can rectify the problem.  

If your order is damaged or faulty please contact us with photos of the damage so we can refund or exchange. 

If you have ordered something incorrectly then we will gladly refund or exchange the item (minus the postage cost) as long as you return within 15 days from receipt.

 

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